Description

FAST WordPress Support Ticket Plugin offers a complete support solution for your business and it’s super FAST! A customer that is kept waiting is an unhappy one. FAST is so fast it’s just like chatting to your customers. FAST is also super customizable, use it for handling general enquiries, product support or WooCommerce order support.

Features

• Unlimited Support Tickets
• Unlimited Agent & Customer Users
• Support Unlimited Products
• Super Fast (it’s like being in a chat room!)
• Assign Agents — FAST will distribute tickets to agents as they arrive
• Customizable Ticket Fields — Add your own fields to get more information from your customers.
• Saved Replies — Save your most common replies for quick responses.
• Ticket Attachments — Attach images / files to your responses
• Search Tickets — Manage tickets easily with our advanced search
• Quick Hi — Button adds Hi + name of customer to top of your ticket response
• Secure Fields — Store ticket information externally using secure fields
• Internal Comments — Make comments on tickets that are only seen by agents not customers
• Auto Close — Set a timespan that tickets will automatically be closed
• Favicon Counter — Just look at the browser tab to see if you have tickets that need a response.
• Support any Envato product with FAST